Privacy Policy

Last updated: 4 November 2026

About this policy

This policy explains how information is handled when you use the Cassini Adventures website, contact the crew, enquire about a charter, follow a ticket-booking link or request email updates.

Enquiries and contact

When you send an enquiry, we collect the contact details and message you provide. A private-charter enquiry also asks about your occasion, preferred date or date flexibility, estimated guest numbers and any extras you are interested in. The mobile number field is optional.

The crew uses this information to respond, check availability, prepare a quote and discuss arrangements for your trip. Form submissions are stored in the website’s enquiry records and sent to the crew by email. If you contact us by email or text message, your contact details and correspondence are also received through those services.

Please share only the information needed to plan your visit. If you need to discuss access, dietary or other personal requirements, you can contact the crew directly. Please obtain permission before providing another person’s details. Sending a charter enquiry does not subscribe you to marketing emails.

Ticket bookings through Humanitix

Public-event booking links take you to Humanitix, where you choose your date and tickets and complete checkout. Humanitix and its payment providers handle the information entered during checkout. Booking and attendee information can be made available to Cassini as the event organiser so we can manage the event and your booking.

Our private-charter enquiry form does not collect payment-card details. For information about data collected on the ticketing service, read the Humanitix Privacy and Cookies Notice.

Email updates and your choices

When you use an available email signup form, your email address and the mailing list you select are sent to Brevo, our email service. Brevo sends a confirmation email; you need to confirm before joining the requested list.

Experience updates and general Cassini news are separate choices. On experience signup forms, general news is an optional, unticked choice. The homepage signup is for general Cassini news, experience announcements and offers.

You can unsubscribe using the link in a marketing email or contact the crew for help. Unsubscribing from marketing does not cancel a booking or prevent messages needed to handle your enquiry or trip. Brevo stores and manages email subscriptions; see Brevo’s privacy policy for its information-handling practices.

Website information and cookies

Website requests and form submissions can include technical information such as your IP address, browser details, the page used and the submission time. This information supports website operation, enquiry records, troubleshooting and protection against spam. Email signup also uses temporary security records to limit repeated automated requests.

Some pages load interface files from jsDelivr and cdnjs, which is operated by Cloudflare. Your browser connects to these providers to retrieve those files, sharing connection information such as your IP address. Their notices explain their handling of this information: jsDelivr privacy policy and Cloudflare privacy policy.

Cookies are used for staff sign-in and administration. You can control cookies through your browser settings; blocking them can prevent sign-in from working. Humanitix and other external websites apply their own cookie practices when you visit them.

Storage and service providers

Enquiry information is held in website form records and crew correspondence. Hosting, email and technical service providers process information as part of delivering those services. Humanitix handles ticketing records, and Brevo handles email subscriptions. Service providers may process information outside Australia; their linked privacy notices describe their practices.

Completing an enquiry does not automatically delete its record. Contact us to ask what information remains or to request deletion. Some records may need to be retained for booking administration, financial records, legal obligations or resolving disputes. Unsubscribing from email updates is separate from requesting deletion of enquiry or booking records.

Access, corrections and privacy concerns

To ask about your information, request access, a correction or deletion, or raise a privacy concern, email reservations@cassiniadventures.com.au or text 0482 661 599 (text only). Include enough detail to identify the enquiry or booking and explain what you would like us to do. Please do not send identity documents or payment-card details in your initial message.

The crew can review the relevant records and discuss your request with you. We may need to verify your identity before providing or changing personal information. For information held independently by a service provider, its privacy notice explains how to contact it directly.

If you remain concerned after contacting us, the Office of the Australian Information Commissioner explains when and how you can make a privacy complaint.

Updates to this policy

Changes to this policy will be published on this page with an updated date.

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